2025 The Customer Is Always…

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The Teen & my nephew visited this weekend. Talked to my sister a little bit. It’s odd how some of our tastes in media overlap now.

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…full of crud apparently.

…the worst part of any retail job!

Oooo, this is fun!

Like my dad said to one of his college teachers: “The customer is never always right, but they’re always in charge”.

That’s a really good way to put it. I’ll remember that one. :)

Technically, unless there are other customers who are willing to pay and the one customer who is in “charge” doesn’t decide the fate of the entire business.

The customer is never wrong. He may be misguided, misinformed,inaccurate, obtuse, obstinate, recalcitrant, or of questionable competency, but he is never “wrong”. (This used to be a sign on the wall at my old office- or something rather like it, anyway.)

What’s honestly the difference? It sounds like the sign just wants to make excuses for the customer.

As an engineer, part of what I do is examine broken things, and inform the customer what they’ve done wrong, which they all say they haven’t done.

What you have to be careful of is when telling them you know they’re lying…

…in need of reminding that they’re in PUBLIC and should ACT like it.

Didn’t the guy who came up with that slogan die penniless in a gutter?